Returns and Exchanges
We want you to love your purchase. If it’s not right, we make returns simple.
If it’s not the right fit for you, we offer a 30-day return or exchange guarantee on all unused items in their original condition.
The Fine Print:
Key Chains: These are Final Sale and cannot be returned or exchanged.
Condition: Items must be unused, in original condition, and include tags (if applicable).
Shipping: Return shipping costs are the responsibility of the customer.
How to start a return:
Email esperanzavivamxbc@gmail.com with your order number, and we’ll get you sorted.
Our Quality Guarantee
Every piece is built for years of use. If you’re dealing with a defect rather than a return, your purchase is covered by our Legacy Guarantee:
Lifetime Warranty on full-grain leather, structural hardware (antique brass-finish), and stitching. If anything fails due to workmanship, we’ll repair or replace it.
5-Year Guarantee on plastic zippers and moving parts.
Note: Neglect or the use of chemicals/detergents voids the warranty. Stick to a damp cloth for cleaning!